GENERAL CONDITIONS
oF SALES

By choosing to access the site, the user expressly and irrevocably accepts the terms below.

Intellectual property and conditions of use

The westminster-nice.com website and all its contents - structure, software, texts, images (still or animated), sounds, know-how and other elements - are the exclusive property of Westminster Hôtel & SPA Nice and its company WESTMINSTER FRANCE MANAGEMENT (WFM)
this content is accessible to users for personal consultation only.

Intellectual property rights

Any reproduction, representation, modification, publication, transmission or exploitation, total or partial, of the site or its contents, without prior written authorisation from WESTMINSTER FRANCE MANAGEMENT, is strictly forbidden and constitutes an infringement sanctioned by articles L.335-2 and following of the Intellectual Property Code.

Trademarks

The brands, logos and distinctive signs present on the site are the property of WESTMINSTER FRANCE MANAGEMENT or their respective owners.
any reproduction or use of these trademarks without express authorisation is prohibited.

Terms and conditions of use

 

By accessing and browsing this site, you agree to abide by these terms of use.
wESTMINSTER FRANCE MANAGEMENT reserves the right to modify the content and conditions of use of the site at any time, without prior notice.
wESTMINSTER FRANCE MANAGEMENT declines any responsibility in case of delay in updating, as well as in case of interruption or temporary unavailability of the service.

Limitation of liability

By using this site, the user confirms that he/she has read the present conditions of use and undertakes to respect them.

The user guarantees to have the skills and technical means necessary to access and navigate this site in complete safety.
wESTMINSTER FRANCE MANAGEMENT cannot be held responsible for any material damage linked to the use of the site.
the user declares that he/she has checked that his/her computer configuration is free of viruses and is functioning correctly.
the westminster-nice.com site endeavours to provide reliable information and tools that are regularly checked. However, it cannot guarantee the absence of errors or the permanent availability of all functions, and declines all responsibility in the event of malfunction.

Photo credits

This entire site is covered by French and international legislation on copyright and intellectual property. All reproduction rights are reserved.

Respect for privacy and protection of personal data

WESTMINSTER FRANCE MANAGEMENT attaches particular importance to the protection of your personal data.
we make every effort to ensure their security, confidentiality and treatment in accordance with current regulations, including the Data Protection Act of 6 January 1978 and the General Regulation on Data Protection (RGPD).
the westminster-nice.com website has received a favourable opinion from the Commission Nationale de l'Informatique et des Libertés (CNIL).
in accordance with the provisions of the French Data Protection Act no. 78-17 of 6 January 1978, amended in particular by the Act of 6 August 2004, all users have the right to access their personal data.
the data we collect is used exclusively to offer you a personalised service and to meet your expectations as fully as possible throughout your stay.
our establishment applies a strict data protection policy, and a Data Protection Officer (DPO) has been appointed and declared to the CNIL to ensure that our practices are compliant.

Collection of personal data

In the course of providing our services, we may collect some of your personal data by various means, in particular when you :

• consult the content available on our website

• make a reservation via our platform;

• contact us by e-mail, telephone or post;

• interact with our social network accounts (Facebook, Instagram, X/Twitter, etc.);

• subscribe to our newsletter;

• request a catalogue to be sent to you;

• or use a service requiring authentication (customer area, etc.).

The categories of personal data likely to be collected include, but are not limited to

• identification and contact information: surname, first name, e-mail address, postal address, telephone number(s);

• login details associated with your user account;

• data relating to bookings and purchases made, such as the type of room booked and options subscribed to (for example, SPA services);

• information relating to your loyalty card, where applicable;

• demographic data: age, gender, preferences, areas of interest (in particular favourite products);

• data from social networks when you access our services via a social connection system (social login);

• browsing data: pages consulted, date and time of visits, IP address, approximate geographical location, etc;

• billing information: billing address, invoices issued, etc;

• payment data: bank card number, expiry date, security code.

Please note that payment data is not stored by our services under any circumstances.

In accordance with the provisions of Article 6 of Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (LCEN), we hereby inform you that this website is published by WESTMINSTER FRANCE MANAGEMENT.

Your rights

In accordance with the RGPD, you have the following rights with regard to your personal data:

• Right of access: to know what data we hold about you (articles 34 to 38)

• Right of rectification: to correct inaccurate or incomplete data (article 36)

• Right to erasure: to request the deletion of your data, subject to legal conditions

• Right to limit processing

• Right to object: object to certain processing of your data

• Right to portability: receive your data in a structured, commonly used format.

Contact

If you have any questions about this privacy policy or any request relating to your personal data, you can contact Le Westminster Hôtel & SPA Nice either :

• By sending an email to the Data Protection Officer at the following address: dpo@westminster-nice.com

• By sending a letter to the following address:
  westminster Hôtel & SPA - For the attention of the Data Protection Officer -
  27, Promenade des Anglais, 06000 Nice

Software and statistical tools

The site uses Google Analytics, an analysis service provided by Google Inc.

This service uses cookies, which are small text files placed in users' browsers, to analyse the audience and the way in which the site is used.
the data collected by these cookies, including the IP address, are transmitted to Google and stored on servers located in the U.S. Google uses this information to evaluate the use of the site, generate reports for its publisher and provide other services related to site activity and Internet navigation.
google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf, including westminster-nice.com.
google undertakes not to cross-reference the IP address with other data held.
it is possible to deactivate cookies via your browser settings; however, this deactivation may limit access to certain functions of the site.
by continuing to browse this site, you expressly consent to the processing of personal data by Google in the manner and for the purposes set out above.

Access to and use of the Wi-Fi network

As part of your stay, our establishment provides you with free Internet access via a secure Wi-Fi network. This service is provided free of charge and is reserved for personal, reasonable use that complies with current French legislation.
by using this service, you undertake to comply with the applicable laws, in particular those relating to the protection of minors, the fight against terrorism, online hate, the dissemination of illegal content and the protection of copyright. It is strictly forbidden to use the Wi-Fi network for illegal, fraudulent or commercial purposes.
in accordance with article L.34-1 of the French Post and Electronic Communications Code and the General Data Protection Regulation (RGPD - EU Regulation 2016/679), certain technical connection data (date, time, duration, IP address, data volume, etc.) may be recorded and stored for security purposes or in the event of a judicial requisition by the competent authorities. This data is treated as confidential and is only stored for the time strictly necessary for these purposes.
access to the network may require prior authentication. The establishment declines all responsibility in the event of interruption of service, loss of data or damage linked to the use of the network.

General terms and conditions of sale

Preamble
these general terms and conditions of sale apply to all bookings made on the website for a maximum of 4 rooms per booking.
the "Customer" refers to any natural person making a reservation on the website, for private or professional purposes, provided that the activity does not fall within the hotel sector, and that it is not carried out for the purposes of resale or distribution, direct or indirect, of rooms.
the Customer acknowledges having reached the age of legal majority and having the legal capacity to enter into a contract.
the Customer acknowledges that he/she has taken note of all the necessary information on the nature, destination and reservation terms and conditions of the services available on the website. Where applicable, the Customer will have requested the necessary services and received all additional information beforehand in order to make his/her reservation with full knowledge of the facts.
any reservation made via the website implies full acceptance of the GTCS.

Pricing conditions and photos

In accordance with article L 221-28 of the French Consumer Code, the customer has no right of withdrawal for accommodation and catering services.

• The prices shown at the time of booking are in euros, inclusive of tax (excluding tourist tax) and correspond to the type of room, the number of people and the date selected. These prices are valid only for the criteria chosen at the time of booking.

• VAT is charged at the legal rate in force at the time of booking and may be increased by specific local taxes.

• Tourist taxes, when applicable, will be indicated on the invoice issued by the establishment. These taxes are not included in the rates communicated at the time of booking. The amount and terms of these taxes are set independently of the company WESTMINSTER FRANCE MANAGEMENT.

• The Client undertakes to pay these various taxes to the Hotel without any dispute.

• Foreign currency conversions are provided for information only.

• Cancellation, modification and prepayment conditions vary according to the rate chosen and the period of stay, and are clearly specified at the time of booking.

• The payment requested from the Customer corresponds to the total amount of the purchase, including all taxes.

• The photos on the site are provided for information purposes only and do not constitute a contractual commitment. Every effort is made to ensure that they accurately represent the services offered.

• Unless otherwise stated, additional services such as breakfast, food, drinks, minibar, treatments or access to the Spa are not included in the rates displayed.

• An invoice will be drawn up by the hotel and given to the Client upon provision of the Services booked at the end of their stay.

Flexible offer:

• A bank card number and expiry date are required as a guarantee.

• Cancellation is possible free of charge up to 1 day before the date of arrival, 3pm (local time).

• In the event of late cancellation or no-show, the amount corresponding to the first night will be deducted from the credit card provided as a guarantee.

Non-refundable offer:

• This offer cannot be changed or cancelled.

• All bookings must be confirmed by a deposit of 100% of the total cost of the stay. In the event of cancellation, amendment, no-show or early departure, the deposit paid is non-refundable.

Your stay

Check-in: Rooms are available from 3pm on the day of arrival.
check-out: Unless otherwise agreed, rooms must be vacated by 11.30am on the day of departure. In the event of late departure without prior agreement, an additional night may be charged.
in the event of early departure or interruption of the stay, please inform the hotel at least 24 hours in advance, failing which 100% of the total price of the stay may be charged.
in the event of a no-show (absence without prior cancellation), the hotel reserves the right to charge the amount corresponding to the first night to the credit card provided at the time of booking.
the entire establishment is strictly non-smoking.

Payment

Payment is made at the time of booking. Financial transactions carried out on the westminster-nice.com website are made via a secure external payment solution or via a secure payment link sent by email.
financial transactions carried out on the westminster-nice.com website are made via a secure external payment solution.
your credit card payment is made directly on the secure server of the online banking establishment, guaranteeing the confidentiality and security of your information.
at no time are your credit card details transmitted to WESTMINSTER FRANCE MANAGEMENT.
in addition, in accordance with our Cookies Charter, we may collect certain data and track your online activity. This data may include information relating to your browser and operating system, your IP address, details of your visits to our online content and social networks, advertising identifiers or similar, as well as your online interactions collected by automated means such as proprietary cookies, cookies, etc
in addition, demographic data, linked to your centres of interest and browsing context, may be collected when you use our services (consultation of content, applications, social networks, making contact, opening e-mails, as well as when you visit third-party sites displaying our advertisements).

in accordance with Article 6 of Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy (LCEN), we inform you that this website is published by WESTMINSTER FRANCE MANAGEMENT.

Security deposit

On arrival at the hotel, guests will be asked to pay a deposit to cover any additional costs not included in the reservation (minibar, room service, restaurant, spa, damage, etc.).
the amount of the security deposit is temporarily blocked on the bank card presented by the customer in the form of a pre-authorisation. No actual debit is made at this stage, except in the event of any additional charges noted during or after the stay.
this pre-authorisation is automatically lifted once the condition of the room has been checked and there are no additional charges. The time taken to release the funds may vary depending on the banking establishment and does not depend on the hotel.
in the event of damage, shortcomings or unpaid services, all or part of the pre-authorised amount may be deducted by the hotel, after informing the Client.
the Client may be asked to show proof of identity as part of the procedures to prevent credit card fraud.

Liability in the event of theft or damage

In accordance with article 1952 of the French Civil Code, WESTMINSTER FRANCE MANAGEMENT, in its capacity as hotelier, is automatically responsible for objects left in the establishment by its clients.
however, this liability may be limited or excluded in the event of manifest negligence on the part of the client (e.g.: door not locked, valuables left unattended outside the secure safe provided for this purpose), or in the event of force majeure, or if the damage results from the behaviour of an unauthorised third party.
apart from these measures, the hotel declines all responsibility for loss, theft or damage not reported and not deposited in accordance with the conditions laid down.
similarly, in the event of damage to or disappearance of property belonging to the hotel, whether committed intentionally or through negligence, the client may be held responsible and charged for the cost of repair or replacement.

Forgotten or unclaimed items

Any object left behind in the establishment and found after the guest's departure will be kept for a period of 1 year. After this period, and in the absence of a written complaint from the guest, the hotel reserves the right to dispose of it freely.
at the client's request, forgotten items may be returned by post, at the recipient's expense and subject to validation of the shipping arrangements with the hotel.
wESTMINSTER FRANCE MANAGEMENT declines all responsibility in the event of loss, theft or deterioration of items sent by post.

Cancellation policy for wellness treatments

Any modification or cancellation of a treatment must be notified to the hotel at least 24 hours in advance. After this time, or in the event of a no-show, the treatment will be invoiced in full.

Additional services

• Covered car park: Secure parking in a covered car park is available for €36 per day, subject to prior reservation and subject to availability.

• Pets: To ensure the hygiene and comfort of all, pets are not permitted in the Spa area.

Legal information - Validity of gift vouchers

The gift vouchers offered for sale are issued by the establishment's operating company.
each voucher is valid for 12 months from the date of purchase, as indicated on the electronic document given to the customer after payment.
at the end of this period, the voucher automatically expires and may not be reimbursed, extended or reactivated, except in the case of an exceptional, written commercial decision by the management.

Conditions of use of gift vouchers

Gift vouchers are subject to the following conditions:

• Their use is subject to availability at the hotel, restaurant, bar or Spa concerned, and requires prior reservation.

• They are valid only for the services indicated on the voucher, or for their monetary equivalent in the establishment at the time of booking, if this is specified.

• Some gift vouchers may be subject to date restrictions, such as public holidays, high season periods or special events, which will be communicated at the time of booking in order to offer alternatives in the event of unavailability.

Non-refundable and non-exchangeable

• Gift vouchers are neither refundable nor exchangeable for cash, even in part.

• They cannot be credited or carried forward after their expiry date.

• They are strictly personal and may not be transferred to a third party, unless otherwise stated or explicitly agreed by the establishment.

Loss, theft or fraud

In the event of loss, theft or fraudulent use of the gift voucher, no duplicate or refund will be given.
it is the recipient's responsibility to keep the voucher in a safe place.

Complaints

Any request relating to the use of gift vouchers may be addressed to :
westminster Hôtel & Spa Nice - Reservations Department
27, promenade des Anglais, 06000 Nice
reservat

No smoking

In accordance with current regulations and in order to guarantee the safety and comfort of all guests, smoking and vaping are strictly prohibited inside the hotel, including in the rooms and communal areas.
any breach of this prohibition may result in the application of a flat-rate penalty of two hundred euros (€200), invoiced to the Customer by the Hotel. This sum is intended to compensate for the additional costs of cleaning and restoring the premises caused by the breach of this rule.
payment of this penalty does not preclude the Hotel from taking any other legal or administrative action it deems necessary.

Imprévision

These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the French Civil Code for all services provided by the Supplier to the Customer. The Supplier and the Customer therefore each waive their right to rely on the provisions of Article 1195 of the French Civil Code and the regime of unforeseeability provided for therein, and undertake to fulfil their obligations even if the contractual balance is upset by circumstances that were unforeseeable when the sale was concluded, even if their performance proves excessively onerous, and to bear all the economic and financial consequences thereof.

Force majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations as described herein results from a case of force majeure, within the meaning of article 1218 of the French Civil Code.

Mediation and dispute resolution

These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law.
these General Terms and Conditions of Sale are drawn up in French, and in the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
all disputes to which the purchase and sale transactions concluded in application of these General Terms and Conditions of Sale may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences, and which cannot be resolved between the service provider and the Customer, shall be submitted to the competent courts under the conditions of common law.
in accordance with Article L.612-1 of the Consumer Code, any consumer has the right to have recourse free of charge to a mediator to resolve a dispute with a professional out of court.
within this framework, WESTMINSTER FRANCE MANAGEMENT undertakes to facilitate access to a mediation system by adhering to the charter of the Mediation of Tourism and Travel (MTV).
after contacting the hotel's sales department and submitting a written complaint, if the response is unsatisfactory or if no response is received within 60 days, the customer may refer the matter to the mediator.

The contact details and procedures for lodging a complaint with the Ombudsman are available on the official website: www.mtv.travel
postal address:
mTV (Médiation du Tourisme et du Voyage)
bP 80303
75823 Paris Cedex 17 - France

Or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

Pre-contractual information - Customer acceptance
the Customer acknowledges that, prior to making a reservation and concluding the contract, he/she has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information listed in article L. 221-5 of the French Consumer Code, and in particular with the following information:

Article L221-5 - Version in force since 28 May 2022

Modified by Order no. 2021-1734 of 22 December 2021 - art. 6

I. - Pre-contractual information

Prior to the conclusion of a contract for the sale of goods or the provision of services, digital content or digital services, the trader shall provide the consumer with the following information in a legible and comprehensible manner:

1. The essential characteristics of the good, service, digital service or digital content;
2. The price of the good, service, digital service or digital content, pursuant to articles L. 112-1 to L. 112-4 ;
3. The date on which, or the period within which, the trader undertakes to deliver the goods or provide the service, digital service or digital content;
4. Information relating to the trader's identity, postal, telephone and electronic contact details, cancellation arrangements, dispute resolution methods, other contractual terms and conditions and, where applicable, the costs of using the means of distance communication, the existence of codes of conduct and financial deposits and guarantees;
5. Where applicable, information relating to legal guarantees, functionalities, compatibility and interoperability of the digital content, digital service or goods comprising digital elements, other contractual conditions and, where applicable, the existence of any restrictions on the installation of software;
6. The possibility of having recourse to a consumer mediator under the conditions laid down in Title I of Book VI;
7. Where the right of withdrawal exists, the conditions, time limit and procedures for exercising this right, as well as the standard withdrawal form, the conditions of presentation and particulars of which are laid down by decree in the Conseil d'Etat;
8. Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods where, due to their nature, they cannot normally be returned by post;
9. Information on the consumer's obligation to pay a fee when exercising his right to withdraw from a contract for the provision of services, the supply of water, gas or electricity and a subscription to a district heating network, the performance of which he has expressly requested before the end of the withdrawal period; this fee is calculated in accordance with the procedures laid down in Article L. 221-25 ;
10. Where the right of withdrawal cannot be exercised pursuant to Article L. 221-28, information to the effect that the consumer does not benefit from this right or, where applicable, the circumstances in which he loses it;
11. The application of a personalised price based on automated decision-making, where applicable.

The list and content of this information are specified by decree in the Conseil d'Etat.

In the case of a sale by public auction as defined by the first paragraph of article L. 321-3 of the Commercial Code, the information relating to the identity and postal, telephone and electronic contact details of the professional provided for in 4° of I of this article may be replaced by those of the agent.

II - Additional information

In addition to the information provided for in I, any professional, prior to the conclusion of a contract for the provision of services and, where there is no contract, prior to the performance of the provision of services, shall provide the additional information provided for in article L. 111-2.

In accordance with article 10 of Order no. 2021-1734 of 22 December 2021, these provisions come into force on 28 May 2022.